Is Reputation Dead? How We Can Help With Online Reputation Management
Depending on how you look at it, it’s either the golden age of customer service or the cutthroat age of bullying business. Regardless, it’s the era of Twitter reviews, Chowhound critiques, and Facebook...
View ArticleDaily Deals Making Online Reputation Difficult
Apparently, if you give a mouse a 50 percent discount, he’s going to give you a poor Yelp review. A recent study showed that Internet customer ratings for businesses running daily deals drop by an...
View ArticleShocker: Bad Online Reviews = Bad Business
Here’s some startling news you probably didn’t know. Apparently, good reviews from online sites like Yelp and Google make for good business (and vice versa). According to Kevin Drum: Harvard’s Michael...
View ArticleHe Said, She Said —How to Monitor Online Reputation with Online Review Sites
If you own a small retail establishment, restaurant, or other small business blessed with daily face-to-face interactions with a steady but ever-evolving stream of customers, you’re probably familiar...
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